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Updated Alarms & Notifications

Increased control over how you're notified about your water.

We've recently reworked alarms so they are triggered in the platform instead of a controller. As we continue to integrate new equpiment this helps to make reporting from all devices more consistent and allows our system to be more responsive. This has also helped with alarm latching, which will no longer happen.

All bodies of water begin with default set points. The set points for our most common body of water types can be found below:

Activity Pool

Sensor Low High
Chlorine 1.5 ppm 7.5 ppm
ORP 680 mV 860 mV
pH 7.1 pH 7.8 pH
Temperature 50° F 85° F

Pool

Sensor Low High
Chlorine 1.5 ppm 7.5 ppm
ORP 680 mV 860 mV
pH 7.1 pH 7.8 pH
Temperature 50° F 105° F

Spa

Sensor Low High
Chlorine 2.5 ppm 7.5 ppm
ORP 610 mV 860 mV
pH 7.1 pH 7.8 pH
Temperature 50° F 105° F

Wader

Sensor Low High
Chlorine 2.5 ppm 7.5 ppm
ORP 680 mV 860 mV
pH 7.1 pH 7.8 pH
Temperature 50° F 105° F

Fountain

Sensor Low High
Chlorine 1 ppm 7.5 ppm
ORP 660 mV 860 mV
pH 7.1 pH 7.8 pH
Temperature 50° F 105° F

Slide

Sensor Low High
Chlorine 2.5 ppm 7.5 ppm
ORP 680 mV 860 mV
pH 7.1 pH 7.8 pH
Temperature 50° F 105° F

Splash Pad

Sensor Low High
Chlorine 2.5 ppm 7.5 ppm
ORP 680 mV 860 mV
pH 7.1 pH 7.8 pH
Temperature 50° F 90° F

Other

Sensor Low High
Chlorine ppm ppm
ORP mV mV
pH pH pH
Temperature ° F ° F

Irvine Co - Pool

Sensor Low High
Chlorine 2 ppm 9.99 ppm
ORP 680 mV 860 mV
pH 7.2 pH 7.8 pH
Temperature 50° F 104° F

Irvine Co - Spa

Sensor Low High
Chlorine 3 ppm 9.99 ppm
ORP 610 mV 860 mV
pH 7.2 pH 7.8 pH
Temperature 50° F 105° F

Irvine Co - Wader

Sensor Low High
Chlorine 3 ppm 9.99 ppm
ORP 610 mV 860 mV
pH 7.2 pH 7.8 pH
Temperature 50° F 105° F

Inshape Spa

Sensor Low High
Chlorine 2.9 ppm 5.5 ppm
ORP mV mV
pH 7.1 pH 7.9 pH
Temperature 98° F 104° F

Inshape Pool

Sensor Low High
Chlorine 1.9 ppm 5.5 ppm
ORP mV mV
pH 7.1 pH 7.9 pH
Temperature 76° F 88° F

Inshape Wader

Sensor Low High
Chlorine 2.9 ppm 5.5 ppm
ORP mV mV
pH 7.1 pH 7.9 pH
Temperature 70° F 88° F
Set points for your body of water can be updated if desired. If you'd like to update your set points please get in touch with your Vivo contact.

In conjunction with the changes above, we've added a host of new features to help you configure how you set and receive notifications. Below is a quick overview of some of the new features you can start using today.

Alarm Notifications: You can now configure notifications however you'd like. Choose a specfic sensor, specific value, and delivery type. Only want to hear about an alert after it has existed for a while? No problem. Want a text message whenever a specific temperature value is hit? Easy.

Text Messages: This feature has been requested a number of times recently. You can now receive text messages for your alarm notifications. If you want to use text messaging be sure you've added a phone number to your profile.

Office Hours: Tired of getting alarms in the middle of the night? We completely understand. You can now add office hours to prevent those late night emails. Leaving on vacation? Turn them off completely until you get back.

Managing Notifications

You'll now learn how to set up your notifications. First, (#1) choose notifications from the main menu and (#2) edit a body of water at a property. In our example, we'll set up notifications for the Spa at Vivo Resort.

Tip
On a mobile device the notifications can be found by clicking the bell icon in the navigation at the top of the screen.

When you first set up notifications for a property you are given a set of default notifications (as you can see below). In our case, we have defaults for pH, Chlorine, ORP, Temperature, Flow and Availability. The values (#5) for each notification are based off of the default alarm set points for that body of water.

You can find a description of each configuration option below the following image.

(#3) Sensor - Select the sensor you'd like to monitor. It is possible to have multiple notifications for the same sensor.

(#4) Threshold - The threshold dictates how you will trigger the notification. Your choices are above, below, and outside. Above and below require a single value while outside requires a range (two values).

(#5) Values - Depending on the threshold selection the values section will either have one or two input fields.

Tip
If you use a threshold of outside and use blank values you will receive notifications for whatever the default alarm values are.

(#6) Delay - The delay option waits for a consecutive number of alarms to take place before sending a notification. If you don't want a delay choose zero (the default).

(#7) Repeat - The number of consecutive notifications you want to receive. If you only want to receive a single notification when a threshold value is triggered choose 1 (the default). If you'd like to continue to receive notifications (so that you know if it was fixed) you can get up to ten in a row.

(#8) Via - How you'd like to receive the notification. The options are email, text, and both. You cannot choose the text message option if you have not added a phone number to your profile.

(#9) Remove - If you don't want to receive some of these default notifications, or if certain notifications aren't useful to you any longer, you can use this option to remove a notification.

(#10) Add Another Alert - Use this option to configure additional alerts. If you wanted a second pH alert, perhaps a text message at 8.0, you could set that up by clicking this button.

(#11) Save - Don't forget to save!

There are a couple more options for managing all of your notifications for a particular body of water.

(#12) Reset to Defaults - Clicking this button will give you the default notifications (as displayed) for a body of water.

(#13) Remove all Alerts - This option will remove every alert you have for a body of water.

Office Hours

Now that you know how to create notifications for your properties, you can manage your office hours so that you only receive alerts during the times you've outlined.

(#1) Click the Office Hours link in the section navigation to get started.

Office hours are set up on a daily basis. The easiest way to get started is to (#2) click the Add Office Hours button.

(#3) For each day you'll configure the day, start time and end time. Update the time you'd like to start and stop receiving alarm notifications each day.

(#4) Next, duplicate the first day that you've set up until you have the total number of days you work in a week.

In the following screenshot you can see a set of custom office hours. The employee that uses these hours is training on Tuesday and doesn't want any notifications during the sessions. The team works half days on Friday so the end time is updated to reflect that.

(#5) Save - Always remember to save!

(#6) Do Not Disturb - Going out of town on vacation? Use the do not disturb option to silence alert notifications.

If you have any questions please get in touch via our support chat found on any page. Thanks!

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