Property Header

The property section provides an overview of all things happening on your property. From this section you can view the current status of your property’s controllers, print reports, view an overview of your equipment, and manage your team.

Property header
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Property Information Name, city and state of the property.
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Systems When the property page is loaded this is the section displayed by default. You can see the list of systems below the navigation. You can find more information on system overview listings here.
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Reports Daily, weekly and monthly reports for both manual and controller readings. You can find more information on reports here.
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Profile An overview of the bodies of water, equipment, service providers and contact information for the property. You can find more information on the property profile here.
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Team A list of everyone with access to this property. This includes your internal team as well as vivo team members. Managers can also add and remove members and configure email alerts from this section. You can find more information on the team section here.
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Local Time The current time at the property. If the time is incorrect, please contact support.

Property Systems

The property systems section provides an overview of each system in the property. As mentioned in the Property documentation, this section loads be default when you click a property name within the application. You can also click “Systems” in from the Property sub-navigation to view this page.

Property systems
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Systems when the property page is loaded this is the section displayed by default. The list contains each system in the property with the systems in alarm visible first. You can find more information on system overview listings here.

Property Reports

The property reports section provides downloadable historical reports of the data collected from systems in the property.

Property reports
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Notifications We can email you report notifications daily, weekly and/or monthly. To receive them check the checkbox that corresponds to the report you'd like and click Update to save your settings.
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Filter Update the month/year and click update to view reports for a specific date.
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Manual Readings If your team is using Manual Readings you can view a report by clicking the PDF link. If there are no readings you will see N/A instead of a PDF link. View an example of this report below.
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Controller Readings If your team is using Controller Readings you can view a report by clicking the PDF link. If there are no readings you will see N/A instead of a PDF link. View an example of this report below.

Manual Reading Reports

The manual readings report displays every manual reading taken within the timeframe you selected for each system in your property. Under each manual reading you will also find the nearest controller readings taken for comparison.

Controller Reading Reports

The controller readings report displays controller readings prior and nearest to 8am, 2pm and 8pm for every day within the timeframe you selected for each system in your property.

Property Profile

The property profile section provides an overview of the bodies of water, information, utilities and systems at the property. This information can be edited by the team managers of your property or we can help you fill this out if you contact support.

Property profile
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Systems Summary The systems summary is populated by collecting information from each of your system profiles. For example, if you were to configure three of your systems to be pools, you would see a value of 3 next to pools on the property profile.
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Property Information General information on the property. This can be edited by clicking the "Edit Profile" links throughout the page (#5)
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Utilities Costs of utilities for the property. This can be edited by clicking the "Edit Profile" links throughout the page (#5).
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Systems This is simply a list of systems on the property with links to the system section for each.
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Edit Profile The "Edit Profile" links found on this page are only visible to managers of the property. Clicking any of these links on the page will take you to a form to edit the property information and utility costs.

Property Team

The property team section gives property members a place to view the internal team as well as the external service provider team. For property managers they can also add, edit and remove team members and configure alert settings for each member.

Property team
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Team A list of all internal team members with access to the property.
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Service Provider A list of all service provider team members with access to the property.
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Vivo Contact Information Contact information for our team.
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Add User

Only available to managers. Clicking this link will bring you to a form for creating a new user. The manager can also configure the user's email alerts. Once submitted the user will receive an email invitation. The email will contain a link where they can set their password. The manager can give the user access to any property that they are a manager of.

You can view the form below.

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User Options

Edit - Only available to managers. Clicking this link will bring you to the user form. The manager can also configure the user's email alerts.

Delete - Only available to managers. Clicking this link will delete a user. If a user has created a manual reading in the past they can not be deleted. If this becomes a problem please contact customer service and we can review and make that user inactive. We can set it up so the user can no longer log in but their status as the author of manual readings will remain.

Re-Invite - Only available to managers. If an invited user losers their invitation, a manager can click the re-invite link to send them a new invitation. If a new invitation is sent the old invitation is no longer valid.

Property User Form

The property user form is only available to managers. From this section a manager can update one of their users profile information or email alert settings. This form is used for creating new users as well as editing existing users.

If a new user is created they will receive an email invitation to join VivoPoint.

Property user form
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Profile Information The first name, last name, position and phone fields are used on the team section and are also editable by the user.
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Property Access

The Property Access form gives a manager the ability to give access to their team. Each property that the manager has access to is avaialable for giving their team access as well.

Send Alerts Option - By checking this box you will receive alerts for the property.

Wait - After checking the send alerts option you are given the choice to configure how you’d like to receive alerts. The wait option will wait until a certain number of alarms happen in a row before sending you an email. For example, if you have wait set to 3 and a Chlorine level alarms in a reading, you will not receive an email until the alarm happens 3 times in a row.

Recurring - After checking the send alerts option you are given the choice to configure how you’d like to receive alerts. The recurring option configures how many emails you will receive in a row (after your wait count has been reached). For example, if you have recurring set to 1 you will only receive a single email even if your wait count is reached and subsequent readings are still in alarm.

Save - You must click the save button after configuring your alarms to save your settings.

Area

The area section is similar to the property section as it provides an overview of the systems included in the area. Unlike the property section it does not have a sub-navigation because it is just a group of systems. This section can only be visited by clicking an area in the primary navigation bar. Note, not all properties have areas. If you’d like to group your systems into areas, please contact support.

Area
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Name The name of the area.
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Manage If you are a manager of the property containing this area you are able to change the name of the area by clicking the manage button.
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Systems You can see a list of systems in the main content area. You can find more information on system overview listings here.
Tip
If you would like to have your systems grouped into areas support and we’ll take care of it for you.

System Header

The system section provides an entry point for all of the data collected for a system. A system represents a single body of water. If a body of water has a controller the system will collected automated readings. Every system has the ability to also collect Manual Readings. If you would like Manual Readings turned on (or off) please contact support and we can make that happen.

System
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Name The system name is created when your property is initially set up. We try to keep the names short (so they fit in the application better) but if you’d like to have it changed please contact support.
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Manual Reading Click this button to view a form for creating a new manual reading.
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Fetch Reading Click this button if you’d like VivoPoint to collect a new reading from the controller.
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Current Status Click this button to view the interface for the controller.
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Local Time The current time at the property. If the time is incorrect, please contact support.
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Summary By default the system section loads the summary. Learn more about the system summary, here.

System Overview

Throughout the application you can find a quick snapshot of the current state of a system. The following will breakdown the information provided.

System overview
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System Name This text can be clicked to visit the system section for this system.
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Reading Time Time the last successful reading was taken. If this text is has a red background it means that VivoPoint has been unable to reach the controller since the time noted. This can be for a number of reasons, internet outage at the property, slow internet at the property, the controller is down, etc.
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View Details Can be clicked to visit the system section for this system.
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Data Data provided depends on the controller and your property. Data displayed with a green background means the value is well within reasonable thresholds. Data with a red background is in alarm, displayed below (#5).
System overview alarm
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Data in Alarm When a value is in alarm the background will turn red. Additional information about the alarm can be found in the Alarms section. You can view the section by clicking the alarming value to find out more about the alarm (such as the current set points).

System Summary

The system summary section displays the most recent readings for the system. The section changes depending on what type of readings the system has been collecting. If the system is collecting manual and controller readings you’ll see an overview of both. If the system is only collecting controller readings you’ll only see those, and likewise for manual readings.

System summary
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Last Reading Displays the time of the last successful reading. If this number is written in red text [Display example] it means the system is having trouble connecting to the controller and has been unable to reach the controller since the time noted. This can be for a number of reasons, internet outage at the property, slow internet at the property, the controller is down, etc.
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Next Reading An approximate time that the system will attempt to collect data from the controller. If you want to collect a reading prior to that time, use the “Fetch Reading” button. More information can be found on this in the documentation for the System section.
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System Overview An overview of the last reading successfully collected from the controller. This is only displayed for systems that are set up to collect controller readings. You can find information on the system overview module, here.
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Manual Readings If this system has any manual readings you’ll see details from the last five here. Clicking the view link will take you to a complete view of the entire manual reading. Any data points displayed in red are outside of the desired threshold. Hovering over the initials of the user who took the reading will display a tooltip with the user’s name.
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Recent Readings If this system has controller readings you’ll see details from the last 25 here. Any text in red indicates that the data point was in alarm at the time the reading was taken.

System Dailies

The system dailies section displays all readings for a specific (and configurable) day. The list includes all successful readings, readings that were in alarm and attempts to to reach the controller that were unsuccessful.

System dailies
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Readings List Displays all readings for the day set in the date filter.
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Date Filter Update the date (using the format specified: 1-15-2017) and select update to update the readings list to display readings for a specific day. Viewing readings across multiple days doesn’t work for this section.
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Successful Reading An example of a successful reading.
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Alarming Reading An example of a successful reading in alarm. The values for ORP, pH and Temperature are in red, indicating that those sensors are in alarm and outside of the desired threshold.
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Unreachable Reading An example of a reading that was unsuccessful. This can happen due to a number of reasons - internet outage at the property, slow internet at the property, the controller is offline, etc.

System Alarms

The system alarms section displays any active alarms and a list of the last 50 alarms. This includes alarms on successful readings, not including alarms on unreachable readings.

System alarms
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Active Alarms A list of alarms currently active on the system. These alarms are taken directly from the controller. When the alarm is recorded the setpoints are also collected.
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Recent Alarms A historical list of the last 50 alarms that have happened on this system. The list is often good for finding recurring patterns or providing an overview of recent issues with your water.
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Alarming Reading An example of a successful reading in alarm. The values for ORP, pH and Temperature are in red, indicating that those sensors are in alarm and outside of the desired threshold.
Tip
Vivo technicians can also clear alarms on the controller directly from the Active Alarms section.

System Averages

The system averages section displays averages of sensor data. The list can be configured to display daily, weekly, and monthly averages. The list of averages can be updated to match any date range where reading data exists via the date filter.

System averages
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Averages List A list of averages. Depending on the selection of the average type filter (#3) the list will contain daily, weekly or monthly averages.
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Date Reading Filter Update the dates (using the format specified: 1-15-2017) and select update to update the averages list to display averages for a specific date range. The date range filter is only visible when selecting daily averages.
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Average Type Filter Averages can be viewed for days, weeks or months by selecting the corresponding option.

System Charts

The system charts section displays history graphs of the data collected by the controller. The list of averages can be updated to match any date range where reading data exists via the date filter.

System charts
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Date Range The date range currently used for charting data.
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Date Range Filter Update the dates (using the format specified: 1-15-2017) and select update to update the charts for a specific date range.
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Charts A chart is displayed for each data point that is found within a successfully collected reading found within the specified date range.

System Manual Readings

The system manual readings section displays a list of all the manual readings taken for the system. The list of averages can be updated to match any date range where reading data exists via the date filter.

System manual readings
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Last Manual Reading Date & Time The date and time of the most recent manual reading.
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Last Manual Reading Overview A brief overview of the most recent manual reading.
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Manual Reading List A list of all manual readings entered for the property.
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Date Filter Update the date (using the format specified: 1-15-2017) and select update to update the manual readings list to display readings for a specific day. Viewing readings across multiple days doesn’t work for this section.
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Manual Reading Listing An overview of a specific manual reading with common data, date and time, and the person who took the reading (hover initials to view a full name). Clicking the view link will take you to a complete view of the manual reading, which may contain additional information not displayed in this table.
Tip
Not all systems have manual readings enabled. If you would like enable manual readings (or disable them) for one of your systems, please contact support.

System Manual Reading Form

If manual readings are enabled for your system you can create a new manual reading by clicking the Add Manual Reading button in the System header (#1).

Manual reading button

Clicking this button will take you to the following form where you can enter a reading taken by hand. Once completed, click save to add a new manual reading to the manual readings section.

System manual reading form

System Profile

The system profile section provides an overview of the equipment and details of this system. This information can be edited by the team managers of your property or we can help you fill this out if you contact support.

System profile
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System Detail An overview of general information relating to the system. This information can be updated by clicking the “Edit” button in the system detail header (#2).
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Edit Profile The "Edit Profile" links found on this page are only visible to managers of the property. Clicking any of these links on the page will take you to a form to edit the property information and utility costs.
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Equipment An list of each piece of equipment used in this system. The equipment listing provides the make, model, part number, cost, warranty information and manuals. If you don’t see a list of equipment for your system please contact support and we can get it set up.

Header User

The user section provides forms for updating your personal settings. This section is accessed by clicking the account link in the navigation. By default the user section loads the profile section.

User header
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Navigation The user sub-navigation gives access to the profile, password, and alerts sections.
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Log Out Clicking this button will log you out of VivoPoint and return you to the home page.

User Profile

The user profile section provides a form for updating your personal settings. This data is primarily used to display your information on the team section.

User profile
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Edit Profile Form The first name, last name, position and phone fields are used to complete the information needed for the team section. Updating any of these will instantly update your profile there as well.
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Email Updating this email address will update the email associated with your login as well as any notifications that VivoPoint sends you (for example - alarm notifications for system readings).
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Current Password Any changes to the profile form requires that you add you current password to verify the changes.

User Password

The user password section provides a form for updating your password. To update your password you must first add your existing password. Once added you can set a new password by typing it in the second field and confirming it in the third.

User password

User Alerts

The user alerts section exists to configure the alerts you receive from the properties you have access to. For each property you have the choice to receive email alerts for readings.

User alerts
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Property Alerts List A list of all properties you have access to with the option to receive alerts for each property.
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Send Alerts Option By checking this box you will receive alerts for the property.
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Wait After checking the send alerts option you are given the choice to configure how you’d like to receive alerts. The wait option will wait until a certain number of alarms happen in a row before sending you an email. For example, if you have wait set to 3 and a Chlorine level alarms in a reading, you will not receive an email until the alarm happens 3 times in a row.
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Recurring After checking the send alerts option you are given the choice to configure how you’d like to receive alerts. The recurring option configures how many emails you will receive in a row (after your wait count has been reached). For example, if you have recurring set to 1 you will only receive a single email even if your wait count is reached and subsequent readings are still in alarm.
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Save You must click the save button after configuring your alarms to save your settings.
Tip
In the case of both wait and recurring notifications, if a data point alarm has been cleared the wait and recurring counts are reset.

User Tour

The user tour section provides a method for initiating and exiting the onboarding tour. When the tour is active you will find informational hints around the site that give an explanation of the key features.

User tour
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Tour Oveview Basic information on the tour and whether or not you are currently within an active tour.
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Start Tour Starts the tour and redirects you to the dashboard so you can start the walkthrough. If you have already started the tour this button will read "Exit Tour" and will stop displaying hints as you navigate around the site.